A clear policy for digital educational purchases, payment issues and the remedies available when something goes wrong.
This Refund Policy applies to paid digital educational access purchased from PhysioVeda Academics, including fixed-period learning plans and paid trials. Read it alongside our Terms and Conditions before paying.
Access is provided through your learning account after payment is confirmed. There is no physical product to return. Check the plan duration, included subjects, usage limits, account details and available demonstrations before purchase.
Except where applicable law requires otherwise, we do not offer refunds after purchase for a change of mind, selecting the wrong plan, non-use, partial use, unused access time, or dissatisfaction with examination results.
Deleting your account, stopping your studies or deciding that you no longer need the plan does not create a change-of-mind refund entitlement. No examination, employment or licensing outcome is guaranteed.
This policy does not exclude a refund, cancellation, compensation or other remedy required by applicable law. This includes legally required remedies for non-delivery, material defects or a service materially different from its description.
We also investigate duplicate or erroneous charges and correct confirmed payment errors. We will assess the facts and applicable obligations; this policy does not make us the sole judge of your legal rights. Agreement at checkout does not waive rights that cannot legally be excluded.
Use Contact & Support with your account email, order reference, purchase date and a description of the issue. Relevant screenshots may help. Please remove sensitive payment or patient information.
Never send your full card number, card security code, password or one-time authentication code. Report problems as soon as reasonably possible so we can investigate; doing so is not a condition that removes a statutory right.
All sales are final. We do not offer refunds after purchase, except where applicable law requires otherwise. There are no discretionary refunds for a change of mind, non-use, partial use or unused access time.
Our support team can help resolve access issues and correct confirmed payment errors. Reporting an issue or asking us to review it does not create an entitlement to a discretionary refund. Any refund required by applicable law will be handled in accordance with that law.
Read our Terms and Conditions and Privacy Policy. The policy presented when you purchase applies to that order, subject to mandatory legal rights. Later updates apply to future purchases and do not retrospectively reduce existing rights.
Need help with your purchase or account? Visit Contact & Support. See also our Terms and Conditions, Refund Policy and Privacy Policy.
