Privacy Policy

1. Scope of this Privacy Policy

This Policy applies to personal information processed through the PhysioVeda Academics website, user accounts, subject libraries, OBQ/MCQ practice, tests, results, analytics, memberships, payments, support interactions and related digital services.

2. Information we may collect

Information you provide

• Name, email address, username and account details.
• Country, location or other profile information you choose to provide.
• Plan, membership, transaction and access information.
• Messages, support requests, feedback and communications sent to us.

Information generated through use

• Subjects, topics and learning resources viewed.
• Questions attempted, answers selected, scores, test history, timing and performance analytics.
• Login, device, browser, IP address, security and technical log information.
• Cookie, analytics and website interaction data where enabled.

3. How we use information

We may process personal information to:

• Create, authenticate and manage user accounts.
• Provide subject access, learning content, practice, tests and results.
• Generate learning history, progress information and performance insights.
• Process purchases and confirm membership access.
• Provide customer service and respond to enquiries.
• Protect accounts, prevent fraud and investigate misuse.
• Maintain, troubleshoot and improve the Platform.
• Send service-related messages and, where permitted, relevant platform communications.
• Comply with legal, regulatory, accounting and security obligations.

4. Learning, test and performance data

Because PhysioVeda Academics is a learning platform, we may store your practice activity, test attempts, answers, scores, topic performance, result history and related analytics so that your account can show progress and learning insights.

This educational performance data is used to provide and improve learning features. It should not be treated as a medical record, clinical competency certification or official academic transcript unless expressly stated otherwise.

5. Payment information

Payments may be processed by third-party payment providers. Payment providers may collect card, bank, billing or authentication information directly under their own privacy and security terms.

PhysioVeda Academics may receive transaction identifiers, payment status, amount, currency, billing details and related records needed to confirm access, maintain accounts, prevent fraud and meet accounting obligations.

6. Cookies, analytics and similar technologies

Our website and service providers may use cookies or similar technologies for login sessions, preferences, security, website functionality, performance measurement and analytics.

Where consent is required by applicable law, non-essential cookies should be used only after the required consent has been obtained. Browser settings or our cookie controls, where available, may allow you to manage certain cookies.

7. When information may be shared

We may share information only where reasonably necessary with:

• Hosting, cloud, database, security and technical service providers.
• Payment processors and financial-service providers.
• Email, support, analytics or communication providers.
• Professional advisers such as accountants, auditors or legal advisers.
• Authorities or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, security or prevent fraud.
• A successor organization in connection with a legitimate merger, restructuring, acquisition or transfer of the business, subject to applicable law.

8. International processing

PhysioVeda Academics may use service providers or technical infrastructure located in different countries. As a result, personal information may be processed outside the country where you live.

Where required, we will use appropriate contractual, organizational or legal safeguards for international transfers.

9. Data retention

We retain personal information for as long as reasonably necessary to provide active accounts and learning services, maintain transaction and legal records, resolve disputes, enforce agreements, protect security and meet applicable obligations.

Retention periods may vary by data type. Information may be deleted, anonymized or retained for a legally required period after an account becomes inactive.

10. Security

We use reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse or alteration. No internet service or storage system can guarantee absolute security.

You are responsible for maintaining the confidentiality of your own password and account credentials.

11. Your privacy rights

Depending on where you live and the laws that apply, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent in relation to certain personal information.

Some rights are subject to legal exceptions, identity verification, record-retention requirements and other applicable conditions.

To submit a privacy request, use the Contact & Support page and identify the request as a privacy or data request.

12. Children and younger users

The Platform is intended for healthcare learners and professionals. If applicable law requires parental or guardian consent for a user below a particular age, the user must not create a paid or personal account without the required consent.

If you believe personal information has been provided by a child contrary to applicable law, contact us so the matter can be reviewed.

13. Third-party websites and services

The Platform may contain links to third-party websites or embedded services. Their privacy practices are controlled by those third parties, not by PhysioVeda Academics. Review their privacy notices before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy when the Platform, service providers, technologies or legal requirements change. The latest version will be posted on this page with its effective date.

15. Contact us about privacy

Privacy questions or requests can be submitted through our Contact & Support page.